A Analysis of Supply Chain Maturity Models: Application of Meta Synthesis Method

Document Type : Review Article

Authors

1 University of Tehran, Faculty of Management

2 Department of Economic and Administrative Sciences

Abstract

In order to achieve a competitive advantage in today’s global market, supply chains play a crucial role in various industries. Understanding maturity and its characteristics can lead to higher levels of performance for companies active in the supply chain. To measure and evaluate supply chains, a wide range of maturity models have been presented. By analyzing the current situation in the chain, evaluating it, and providing guidance in developing an improvement roadmap, it is possible to achieve higher levels of maturity. The purpose of this research is to provide a comprehensive analysis of supply chain maturity models from 1989 to 2023. To achieve this goal, a qualitative meta-synthesis approach has been used. The results of the     research show that most maturity models have been proposed in terms of supply chain, supply chain     management, integrated supply chain, demand-oriented supply chain, and cooperative supply chain. Their maturity levels include: unstructured, basic, defined, managed, integrated, and developed. The main areas that supply chain maturity models focus on include strategy, planning, sourcing, manufacturing, delivery, logistics, information flow, material flow, performance evaluation systems, and relationship management with customers, employees, supply chain processes, organizational structure, coordination in the supply chain, management support, empowerment, flexibility in the chain, communication, production and        operations, culture, sustainability, innovation, and risk. In this research, an attempt has been made to     prioritize different areas of the supply chain using a new approach, Pythagorean fuzzy entropy, by           surveying 12 experts who were selected using the snowball method.
 

Keywords

Main Subjects

Smiley face

References

  • Hansali, S. Elrhanimi, and L. Elabbadi, "Supply chain maturity models: a comparative review," LogForum, vol. 18, no. 4, 2022. DOI: 10.17270/J.LOG.2022.747
  • H. Netland, E. Alfnes, and H. Fauske, "How mature is your supply chain?-A supply chain maturity assessment test," in Proceedings of the 14th International EurOMA Conference Managing Operations in an Expanding Europe, 2007, pp. 17-20.
  • Garcia Reyes and R. Giachetti, "Using experts to develop a supply chain maturity model in Mexico," Supply Chain Management: An International Journal, vol. 15, no. 6, pp. 415-424, 2010 .DOI: 10.1108/13598541011080400
  • B. Crosby, "Quality is free-if you understand it," Winter Park Public Library History and Archive Collection, vol. 4, 1979.
  • Varoutsa and R. W. Scapens, "The governance of inter-organisational relationships during different supply chain maturity phases," Industrial Marketing Management, vol. 46, pp. 68-82, 2015. DOI: 10.1016/j.indmarman.2015.01.003
  • Cheshmberah and S. Beheshtikia, "Supply chain management maturity: An all-encompassing literature review on models, dimensions and approaches," LogForum, vol. 16, no. 1, pp. 103-116, 2020. DOI: 10.17270/J.LOG.2020.417
  • L. Newbert, "Empirical research on the resource‐based view of the firm: an assessment and suggestions for future research," Strategic management journal, vol. 28, no. 2, pp. 121-146, 2007. DOI: 10.1002/smj.573
  • T. a. M. Nosrati, "Evaluation of supply chain performance based on SCOR criteria (Case Study: Khalesazan Roy Zanjan Company)," Journal of Supply chain, vol. 79, pp. 39-48, 2023[ in persian].
  • Cetinkaya, R. Cuthbertson, G. Ewer, T. Klaas-Wissing, W. Piotrowicz, and C. Tyssen, Sustainable supply chain management: practical ideas for moving towards best practice. Springer Science & Business Media, 2011. DOI: 10.1007/978-3-642-12023-7
  • Peng Wong and K. Yew Wong, "Supply chain performance measurement system using DEA modeling," Industrial management & data systems, vol. 107, no. 3, pp. 361-381, 2007. DOI: 10.1108/02635570710734289
  • Parker, "Performance measurement," Work study, vol. 49, no. 2, pp. 63-66, 2000. DOI: 10.1108/00438020010311106
  • Lauras, "Méthodes de diagnostic et d'évaluation de performance pour la gestion de chaînes logistiques: application à la coopération maison-mère, filiales internationales dans un groupe pharmaceutique et cosmétique," Institut National Polytechnique de Toulouse (INP Toulouse), 2004.
  • Chow, T. D. Heaver, and L. E. Henriksson, "Strategy, structure and performance: a framework for logistics research," Logistics and transportation Review, vol. 31, no. 4, p. 285, 1995.
  • Hoque, "20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research," The British accounting review, vol. 46, no. 1, pp. 33-59, 2014. DOI: 10.1016/j.bar.2013.10.003
  • Zimmermann, Agent-based supply network event management. Springer Science & Business Media, 2006. DOI: 10.1007/978-3-540-34300-8
  • L. Croxton, S. J. Garcia-Dastugue, D. M. Lambert, and D. S. Rogers, "The supply chain management processes," The international journal of logistics management, vol. 12, no. 2, pp. 13-36, 2001. DOI: 10.1108/09574090110806271
  • Mouhsene, F. Faycal, K. Kaoutar, M. Charif, and S. El Alami, "Supply chain performance evaluation models, state-of-the-art and future directions," International Journal of Engineering and Advanced Technology, vol. 9, no. 1, pp. 6336-6347, 2019. DOI: 10.35940/ijeat.A2993.109119
  • Gilmour, "A strategic audit framework to improve supply chain performance," Journal of business & industrial marketing, vol. 14, no. 5/6, pp. 355-366, 1999. DOI: 10.1108/08858629910290106
  • Lamouri and A. Thomas, "The two level master production schedule and planning bills in a just in time MRP context," International Journal of Production Economics, vol. 64, no. 1-3, pp. 409-415, 2000.
  • Estampe, S. Lamouri, J.-L. Paris, and S. Brahim-Djelloul, "A framework for analysing supply chain performance evaluation models," International journal of production economics, vol. 142, no. 2, pp. 247-258, 2013. DOI: 10.1016/j.ijpe.2010.11.024
  • -W. Scheer, "Wirtschaftsinformatik. 4," Aufl., Berlin, Heidelberg, 1994.
  • Nebl, "Produktionswirtschaft: Production Management," ed: Oldenbourg, 2002.
  • Bitton, "ECOGRAI: Méthode de conception et d'implantation de systèmes de mesure de performances pour organisations industrielles," Bordeaux 1, 1990.
  • Cambridge, ed, 2017.
  • Hellweg, S. Lechtenberg, B. Hellingrath, and A. M. T. Thomé, "Literature review on maturity models for digital supply chains," Brazilian Journal of Operations & Production Management, vol. 18, no. 3, pp. 1-12, 2021. DOI: 10.14488/BJOPM.2021.030
  • Rosemann and T. De Bruin, "Towards a business process management maturity model," in ECIS 2005 proceedings of the thirteenth European conference on information systems, 2005: Verlag and the London School of Economics, pp. 1-12.
  • M. Fisher, "The business process maturity model: a practical approach for identifying opportunities for optimization," Business Process Trends, vol. 9, no. 4, pp. 11-15, 2004.
  • Hammer, "The process audit," Harvard business review, vol. 85, no. 4, p. 111, 2007.
  • Chopra and P. Meindl, Supply chain management. Strategy, planning & operation. Springer, 2007.
  • Murphy, N. Irfan, H. Barnett, E. Castledine, and L. Enescu, "A systematic review and meta‐synthesis of qualitative research into mandatory personal psychotherapy during training," Counselling and Psychotherapy Research, vol. 18, no. 2, pp. 199-214, 2018. DOI: 10.1002/capr.12160
  • J. Chenail, S. S. George, D. Wulff, M. Duffy, K. W. Scott, and K. Tomm, "Clients’ relational conceptions of conjoint couple and family therapy quality: A grounded formal theory," Journal of Marital and Family Therapy, vol. 38, no. 1, pp. 241-264, 2012. DOI: 10.1111/j.1752-0606.2011.00274.x
  • Sandelowski and J. Barroso, Handbook for synthesizing qualitative research. springer publishing company, 2006.
  • W. Noblit and R. D. Hare, Meta-ethnography: Synthesizing qualitative studies. sage, 1988.
  • J. Erwin, M. J. Brotherson, and J. A. Summers, "Understanding qualitative metasynthesis: Issues and opportunities in early childhood intervention research," Journal of Early Intervention, vol. 33, no. 3, pp. 186-200, 2011. DOI: 10.1177/1053815111425493
  • C. Stevens, "Integrating the supply chain," international Journal of physical distribution & Materials Management, vol. 19, no. 8, pp. 3-8, 1989. DOI: 10.1108/EUM0000000000329
  • C. Poirier, Advanced supply chain management: How to build a sustained competitive advantage. Berrett-Koehler Publishers, 1999. DOI: 10.1108/02656710210415703
  • Moncrieff and M. Stonich, "Supply-chain practice maturity Model and Performance Assessment," Recuperado el, vol. 5, 2001.
  • C. Poirier and M. J. Bauer, "E‐supply Chain: Using the Internet to Revolutionize Your Business," International Journal of Quality & Reliability Management, vol. 19, no. 4, pp. 485-486, 2002.
  • B. Ayers, Supply chain project management: a structured collaborative and measurable approach. CRC press, 2003.
  • Handfield and S. Straight, "How mature is your supply chain? The SCRD capability maturity model," in 89th Annual International Supply Management Conference, 2004, pp. 1-6.
  • Seong Leem and Y. Yoon, "A maturity model and an evaluation system of software customer satisfaction: The case of software companies in Korea," Industrial Management & Data Systems, vol. 104, no. 4, pp. 347-354, 2004. DOI: 10.1108/02635570410530774
  • Philips, "Process Survey Tool for Supply Chain Management “,- V1/En Oct 2004," 2004.
  • B. Consulting, "Follow the leaders – Scoring high on the supply chain maturity model.," 2005.
  • Lapide, "Sales and operations planning part I: the process," The Journal of business forecasting, vol. 23, no. 3, pp. 17-19, 2004.
  • Jaklic, P. Trkman, A. Groynik, and M. Stemberger, "Enhancing lean supply chain maturity with business process management," Journal of information and organizational sciences, vol. 30, no. 2, pp. 205-223, 2006.
  • Paché and A. Spalanzani, La gestion des chaînes logistiques multi-acteurs: perspectives stratégiques. PUG, 2007.
  • Lahti, A. H. M. Shamsuzzoha, and P. Helo, "Developing a maturity model for Supply Chain Management," International Journal of Logistics Systems and Management, vol. 5, no. 6, pp. 654-678, 2009. DOI: 10.1504/IJLSM.2009.023516
  • McCormack, M. Bronzo Ladeira, and M. Paulo Valadares de Oliveira, "Supply chain maturity and performance in Brazil," Supply Chain Management: An International Journal, vol. 13, no. 4, pp. 272-282, 2008. DOI: 10.1108/13598540810882161
  • H. Netland and E. Alfnes, "Proposing a quick best practice maturity test for supply chain operations," Measuring Business Excellence, vol. 15, no. 1, pp. 66-76, 2011. DOI: 10.1108/13683041111113231
  • Meng, M. Sun, and M. Jones, "Maturity model for supply chain relationships in construction," Journal of management in engineering, vol. 27, no. 2, pp. 97-105, 2011. DOI:10.1061/(ASCE)ME.1943-5479.0000045ME.1943-5479.0000045)
  • Gupta and R. Handfield, "Creating a global supply chain strategy: application of the supply chain maturity model," International Business in the 21st Centure, vol. 3, pp. 219-244, 2011.
  • -P. Hameri, K. N. McKay, and V. C. Wiers, "A maturity model for industrial supply chains," in Supply Chain Forum: An International Journal, 2013, vol. 14, no. 3: Taylor & Francis, p. 2-15.
  • Reefke, M. D. Ahmed, and D. Sundaram, "Sustainable supply chain management—Decision making and support: The SSCM maturity model and system," Global Business Review, vol. 15, no. 4_suppl, pp. 1S-12S, 2014.
  • M. Wagner, K. K. Ullrich, and S. Transchel, "The game plan for aligning the organization," Business Horizons, vol. 57, no. 2, pp. 189-201, 2014. DOI: 10.1016/j.bushor.2013.11.002
  • A. JAFARNEJAD, M. M. MORADI, and S. Etezadi, "Ranking business processes maturity by modified rembrandt technique with considering CMMI dimensions," 2016.
  • -H. Fischer, A. M. T. Thomé, L. F. Scavarda, B. Hellingrath, and R. Martins, "Development and application of a maturity measurement framework for supply chain flexibility," Procedia CIRP, vol. 41, pp. 514-519, 2016. DOI: 10.1016/j.procir.2015.12.015
  • Ho, A. Kumar, and N. Shiwakoti, "Maturity model for supply chain collaboration: CMMI approach," in 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 2016: IEEE, pp. 845-849. DOI: 10.1109/IEEM.2016.7798005
  • Mendes Jr, J. E. Leal, and A. M. T. Thomé, "A maturity model for demand-driven supply chains in the consumer product goods industry," International Journal of Production Economics, vol. 179, pp. 153-165, 2016. DOI: 10.1016/j.ijpe.2016.06.004
  • Rudnicka, "Sustainable supply chain maturity model," Research in Logistics & Production, vol. 7, no. 3, pp. 201-209, 2017.
  • T. Sartori and G. Frederico, "Supply chain management maturity and concept dimensions: a relationship framework proposal."
  • Asdecker and V. Felch, "Development of an Industry 4.0 maturity model for the delivery process in supply chains," Journal of Modelling in Management, vol. 13, no. 4, pp. 840-883, 2018. DOI: 10.1108/JM2-03-2018-0042
  • Oleśków-Szłapka and A. Stachowiak, "The framework of logistics 4.0 maturity model," in Intelligent systems in production engineering and maintenance, 2019: Springer, pp. 771-781. DOI: 10.1007/978-3-319-97490-3-71
  • Grest, M. Lauras, and B. Montreuil, "A humanitarian supply chain maturity model," in ISCRAM 2020-17th International conference on Information Systems for Crisis Response and Management, 2020, vol. 2020, no. 174940, pp. p. 613-621.
  • G. G. Caiado, L. F. Scavarda, L. O. Gavião, P. Ivson, D. L. de Mattos Nascimento, and J. A. Garza-Reyes, "A fuzzy rule-based industry 4.0 maturity model for operations and supply chain management," International Journal of Production Economics, vol. 231, p. 107883, 2021. DOI: 10.1016/j.ijpe.2020.107883
  • A. Wagire, R. Joshi, A. P. S. Rathore, and R. Jain, "Development of maturity model for assessing the implementation of Industry 4.0: learning from theory and practice," Production Planning & Control, vol. 32, no. 8, pp. 603-622, 2021. DOI: 10.1080/09537287.2020.1744763
  • Safari, S. Etezadi, M. Moradi-Moghadam, and M. R. Fathi, "Maturity evaluation of supply chain procedures by combining SCOR and PST models," International Journal of Process Management and Benchmarking, vol. 11, no. 5, pp. 707-724, 2021.
  • Lookman, N. Pujawan, and R. Nadlifatin, "Measuring innovative capability maturity model of trucking companies in Indonesia," Cogent Business & Management, vol. 9, no. 1, p. 2094854, 2022. DOI: 10.1080/23311975.2022.2094854
  • Demir, M. A. Gunduz, Y. Kayikci, and T. Paksoy, "Readiness and maturity of smart and sustainable supply chains: a model proposal," Engineering Management Journal, vol. 35, no. 2, pp. 181-206, 2023. DOI: 10.1080/10429247.2022.2132974
  • C. R. Júnior, G. F. Frederico, and M. L. N. Costa, "Maturity and resilience in supply chains: a systematic review of the literature," International Journal of Industrial Engineering and Operations Management, vol. 5, no. 1, pp. 1-25, 2023.
  • Chaurasiya and D. Jain, "Pythagorean fuzzy entropy measure-based complex proportional assessment technique for solving multi-criteria healthcare waste treatment problem," Granular Computing, vol. 7, no. 4, pp. 917-930, 2022. DOI: 10.1007/s41066-022-00321-2
  • De Luca and S. Termini, "A definition of a nonprobabilistic entropy in the setting of fuzzy sets theory," in Readings in Fuzzy Sets for Intelligent Systems: Elsevier, 1993, pp. 197-202.
  • Szmidt and J. Kacprzyk, "Entropy for intuitionistic fuzzy sets," Fuzzy sets and systems, vol. 118, no. 3, pp. 467-477, 2001. DOI: 10.1016/S0165-0114(98)00179-400179-4)
  • -S. Yang and Z. Hussain, "Fuzzy entropy for pythagorean fuzzy sets with application to multicriterion decision making," Complexity, vol. 2018, 2018. DOI: 10.1155/2018/7913678
  • D. Arora and A. Naithani, "Empirical evaluation of Pythagorean fuzzy entropy measures with application in decision making," International Journal of Information Technology, pp. 1-10, 2023.
  • Thakur, B. Kizielewicz, N. Gandotra, A. Shekhovtsov, N. Saini, and W. Sałabun, "The Group Decision-Making Using Pythagorean Fuzzy Entropy and the Complex Proportional Assessment," Sensors, vol. 22, no. 13, p. 4879, 2022. DOI: 10.3390/s22134879
  • -T. Xu, H. Zhang, and B.-Q. Li, "Pythagorean fuzzy entropy and its application in multiple-criteria decision-making," International Journal of Fuzzy Systems, vol. 22, pp. 1552-1564, 2020. DOI: 10.1007/s40815-020-00827-4

S. Kashyap, B. Paradowski, N. Gandotra, N. Saini, and W. Sałabun, "A Novel Trigonometric Entropy Measure Based on the Complex Proportional Assessment Technique for Pythagorean Fuzzy Sets," Energies, vol. 17, no. 2, p. 431, 2024. DOI: 10.3390/en17020431

Supply Chain Management
Volume 26, Issue 83 - Serial Number 83
September 2024
Pages 79-104

Files

History

  • Receive Date: 17 December 2023
  • Revise Date: 21 February 2024
  • Accept Date: 20 August 2024
  • Publish Date: 22 August 2024

Share

How to cite

Statistics