ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی

زمانیان, الهه; صالحی, مجتبی

ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک مبتنی بر رویکرد SCOR و تکنیک اولویت‌بندی فازی

نوع مقاله : پژوهشی

نویسندگان

¹ کارشناسی ارشد مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه پیام نور، تهران، ایران

² استادیار مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه پیام نور، تهران، ایران

چکیده

امروزه کارآمدی زنجیره تأمین پیش‌نیاز موفقیت بسیاری از بنگاه‌های اقتصادی است. در این میان، یکی از موضوعات مهم در مدیریت زنجیره تأمین، ارزیابی عملکرد است. هدف از پژوهش حاضر ارزیابی عملکرد زنجیره تأمین خدماتی با نگرش استراتژیک با استفاده از مدل مرجع عملیاتی زنجیره تأمین (SCOR) و روش اولویت‌بندی فازی است. در این تحقیق، از روش‌های نمونه‌گیری گلوله برفی و غیراحتمالی هدفمند و از نظرات 15 نفر از خبرگان شرکت اتکا، به‌عنوان نمونه استفاده شد. فرآیند انجام این پژوهش شامل سه مرحله شناسایی عوامل مؤثر در ارزیابی عملکرد زنجیره تأمین خدماتی مبتنی بر رویکرد SCOR، غربالگری عوامل شناسایی شده با استفاده از تکنیک دلفی فازی و اولویت‌بندی عوامل با استفاده از رویکرد فازی است که در مرحله اولویت‌بندی مقیاس‌های اندازه‌گیری از مدل بهینه‌سازی غیرخطی استفاده شد. نتایج نشان داد که معیارهای قابلیت اطمینان،‌ دارایی، چابکی، انعطاف‌پذیری، هزینه و پاسخگویی به ترتیب بالاترین اولویت را‏‏ در‏‏ ارزیابی‏‏ عملکرد‏‏،‏ به‏‏ خود‏‏ اختصاص‏‏ دادند.

کلیدواژه‌ها

20.1001.1.20089198.1401.24.75.5.4

موضوعات

اندازه‌گیری عملکرد در زنجیره تأمین

عنوان مقاله [English]

Evaluating the Performance of the Service Supply Chain from a Strategic Viewpoint Based on the SCOR Approach and the Fuzzy Prioritization Technique

نویسندگان [English]

Elaheh Zamanian ¹
Mojtaba Salehi ²

¹ Payame Noor University،North Tehran Branch

² Payame Noor University North Tehran Branch

چکیده [English]

Today, the efficiency of the supply chain is a prerequisite for the success of many economic enterprises. Performance evaluation is also an important issue in the supply chain management. The purpose of the current research is to evaluate the performance of the service supply chain using the supply chain operational reference (SCOR) model and the fuzzy prioritization technique. In this research, samples are obtained through the purposeful and non-probability snowball sampling methods and the opinions of 15 Atka Company experts. The process of conducting this research includes three stages. The first stage is identifying the effective factors in performance evaluation of the service supply chain based on the SCOR approach. The second and third stages are screening the identified factors using the fuzzy Delphi technique and prioritizing the factors using the fuzzy approach. In the prioritization of the measurement scales the non-linear optimization model is used. The results show that in this performance evaluation, the criteria of reliability, property, agility, flexibility, cost and responsiveness achieve the highest priorities in descending order.

کلیدواژه‌ها [English]

Service Supply Chain
SCOR Method
Fuzzy Delphi Technique

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