[1] A. Samudro, U. Sumarwan,
E. Z. Yusuf, and M. Simanjuntak, “Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review”, International Journal of Marketing Studies, 10(4), pp. 124-138, 2018, DOI:
10.5539/ijms.v10n4p124.
[2] Z.
Rasdien, D. Pooe, W. Munyany, “Supplier Relationship Management for Enterprise Development in the Cement Industry”, The Southern African Journal of Entrepreneurship and Small Business Management, , 16(1), 1-9. pp. 2024, DOI:
10.4102/sajesbm.v16i1.771.
[3] M. Ahmadpour, M.M. Movahhedi, Y. Gholipour Kanaani, “Developing a Strategic Model for Evaluating the Performance of a Sustainable Supply Chain in the Service Sector (Case Study: Social Security Organization of the Country)”, Iranian Journal of Supply Chain Management, 25(78), 1-8 pp. 2023, DOI :
20.1001.1.20089198.1402.25.78.1.3. (In Persian).
[4] S.H. Chin, K.L. Soh, W.P. Wong, “Impact of Switching Costs on the Tripartite Model – Third Party Logistics”, Journal of Management, 3(2), 79-88 pp. 2013, DOI: 10.5923/j.mm.20130302.03.
[5] F. Al-Madi, T. Alfalah, A. Al Shraah, A. Abu-Rumman, “Supply Chain Practices and Organizational Performance: Evidence from Jordanian Medical Devices Firms” , Uncertain Supply Chain Management, 1-10 pp. 2021, DOI:
10.5267/j.uscm.2021.8.006.
[6] K.
Haji, “E-Commerce Development in Rural and Remote Areas of BRICS Countries”, Journal of Integrative Agriculture, 20(4), 979–997 pp. 2021, DOI:
10.1016/S2095-3119(20)63451-7.
[7] B.
Ahmad, J.
Yuan, N.
Akhtar, M.
Ashfaq, “Identifying the Determinants and Consequences of Post-Recovery Satisfaction in B2B Customers: A Multidimensional Justice Theory Perspective”, Journal of Business and Industrial Marketing, 39(1), 1-15pp. 2023, DOI:
10.1108/JBIM-08-2022-0366.
[10] M. Magnani, F.M. Manenti, P. Valbonesi, “Measuring Switching Costs in the Italian Residential Electricity Market”, Marco Fanno Conference Paper, 1-24 pp. 2022.
[11] C. Pateiro-Rodríguez, A.J. Prado-Domínguez, C. Pateiro-López, F. Martín-Bermúdez, “Public Policies to Reduce Switching Costs Linked to Mandatory Access to Certain Elements of the Postal Network in The Eu and the Effects of the Retention Costs”, International Journal of Professional Business Review, 9(3), 1-24 pp.2024,
https://doi.org/10.26668/businessreview/2024.v9i3.4394.
[20] S. Suharto, Y. Yuliansyah, “The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction”, Integrated Journal of Business and Economics, 7(1), 403-417 pp. 2023, DOI:
10.33019/ijbe.v7i1.641.
[21] T. Mogotloane, V. Louw, “Customer Complaints Management in South Africa: a Quest for Service Excellence”, Africa’s Public Service Delivery and Performance Review, 12(1), 1-10 pp. 2024, DOI:
10.4102/apsdpr.v12i1.752.
[22] D. Tadic, M. Stefanovic, M. Aleksic, “The Evaluation and Ranking of Medical Device Suppliers by Using Fuzzy Topsis Methodology. Journal of Intelligent & Fuzzy Systems, 27(4), 2091–2101 pp. 2014, DOI:
10.3233/IFS-141174.
[23] P.
Li, S. Ren, “Expert-Calibrated Learning for Online Optimization with Switching Costs”, Anal. Comput. Syst Conference Paper 6(2), 1-35 pp. 2022,
https://doi.org/10.1145/3530894.
[26] A. Anell, J. Dietrichson, L.M. Ellegard, G. Kjellsson, “Information, Switching Costs, and Consumer Choice: Evidence from Two Randomised Field Experiments in Swedish Primary Health Care”, Journal of Public Economics, 196(4), 1-40 pp. 2021, DOI:
10.1016/j.jpubeco.2021.104390.
[27] R.L. Goettler, K. Clay, “Tariff Choice with Consumer Learning and Switching Costs”, Journal of Marketing Research, 48(4), 633-652 pp. 2011, DOI:
10.1509/jmkr.48.4.633.
[28] V. Braun and V. Clarke, “Using Thematic Analysis in Psychology” , Qualitative Research in Psychology, 3(2), 77-101pp. 2006, DOI:
10.1191/1478088706qp063oa.
[29] H. Nasirnateri, A. Mehrara, M. Matani, “Interpretive Structural Modeling of Factors Affecting on the Implementation of Job Rotation Based on the Organization, Methods and Value Chain of National Gas Company of Iran”, Iranian Journal of Supply Chain Management, 25(78), 37-46 pp. 2023, DOI :
20.1001.1.20089198.1402.25.78.4.6. (In Persian).
[30] A.R. Hosseinzadeh, M. Ebrahim, M. Pourzarandi, M.A. Afsharkazemi, “Prioritizing Strategies Based on the Identification and Ranking of Supply Chain Risks (Case Study: Oil and Gas Operating Company)”, Iranian Journal of Supply Chain Management, 25(79), 1-15 pp. 2023, DOI :
20.1001.1.20089198.1402.25.79.1.5. (In Persian).
[31] H. Torabi, M. Nosrati, “Evaluation of Supply Chain Performance Based on SCOR Criteria (Case Study: Zanjan Zinc Refinery Company)”, Iranian Journal of Supply Chain Management, 25(79), 39-48 pp. 2023, DOI :
20.1001.1.20089198.1402.25.79.3.7. (In Persian).
[32] F. Alibakhshi, M. Modiri, C. Valmohammadi, G. Hashemzadeh, “Presenting a Model for Supply Chain Resilience Assessment in the Country’s Medical Centers (Qualitative and Quantitative Approach)”, Iranian Journal of Supply Chain Management, 25(80), 65-68 pp. 2023, DOI :
20.1001.1.20089198.1402.25.80.5.1. (In Persian).