شناسایی و تحلیل ساختاری عوامل کلیدی موفقیت و چالش‌های زنجیره تأمین شرکت‌های ارائه‌دهنده محصولات و خدمات فناورانه

محمدکاظمی, مهدی; نمازیان, علی

doi:10.47176/scmj.2026.1677

شناسایی و تحلیل ساختاری عوامل کلیدی موفقیت و چالش‌های زنجیره تأمین شرکت‌های ارائه‌دهنده محصولات و خدمات فناورانه

نوع مقاله : پژوهشی

نویسندگان

¹ دانشجوی کارشناسی‌ارشد مدیریت کسب‌وکار، دانشکده علوم مالی، مدیریت و کارآفرینی، دانشگاه کاشان، کاشان، ایران.

² استادیار گروه مهندسی صنایع، دانشگاه کاشان، کاشان، ایران

10.47176/scmj.2026.1677

چکیده

در دنیای امروز، شرکت‌های فناور با چالش‌های پیچیده‌ای نظیر تغییرات سریع فناوری، جهانی‌شدن زنجیره تأمین و فشار برای نوآوری‌های مستمر روبرو هستند. هدف این تحقیق، شناسایی عوامل کلیدی موفقیت (CSFs) و چالش‌های زنجیره تأمین در شرکت‌های فناور، ارزیابی اهمیت این عوامل از طریق نظر خبرگان و سپس تحلیل ساختاری آن‌ها با استفاده از روش‌های دیمتل (DEMATEL) و مدل‌سازی ساختاری تفسیری (ISM) است. این تحقیق بر آن است تا روابط علّی میان عوامل موفقیت و چالش‌های زنجیره تأمین این شرکت‌ها را تحلیل کرده و بر اساس تحلیل‌های ساختاری، مدل سلسله‌مراتبی نفوذ این عوامل را ارائه دهد. برای این منظور، پس از شناسایی عوامل از طریق مرور ادبیات و غربال‌گری آن‌ها توسط خبرگان، از تکنیک دیمتل برای تعیین روابط علت و معلولی و از روش ISM برای مدل‌سازی ساختاری و تعیین سطوح سلسله‌مراتبی استفاده شد. نتایج نشان می‌دهند که «یکپارچه‌سازی فناوری»، «تحول دیجیتال» و «تصمیم‌گیری مبتنی بر داده» به‌عنوان عوامل اصلی و محرک (علت) در موفقیت زنجیره تأمین شرکت‌های فناور شناخته می‌شوند. همچنین، چالش‌هایی مانند «رقابت شدید»، «تهدیدات امنیت سایبری» و «حفاظت از مالکیت فکری» به‌عنوان عوامل زیربنایی و تأثیرگذار در بروز اختلالات زنجیره تأمین شناسایی شدند. یافته‌های این پژوهش به مدیران زنجیره تأمین شرکت‌های فناور کمک می‌کند تا با درک عمیق‌تر از روابط ساختاری و تمرکز بر عوامل ریشه‌ای و محرک، تاب‌آوری و کارایی زنجیره تأمین خود را به شکلی مؤثرتر افزایش دهند. این تحقیق همچنین زمینه‌ساز پژوهش‌های آتی در این حوزه خواهد بود.

کلیدواژه‌ها

موضوعات

محرکهای مدیریت زنجیره تأمین (اعم از: اعتماد، اتحاد، مشارکت، همکاری، شفافیت، یکپارچگی، هماهنگی و ...)

عنوان مقاله [English]

Identification and Structural Analysis of Key Success Factors and Supply Chain Challenges in Companies Providing Technology-Based Products and Services

نویسندگان [English]

Mahdi Mohammad Kazemi ¹
Ali Namazian ²

¹ MSc Student in Business Administration, Faculty of Financial Science, Management and Entrepreneurship, University of Kashan, Kashan, Iran.

² Assistant professor, Department of Industrial Engineering, College of Engineering, University of kashan, Kashan, Iran.

چکیده [English]

In today's world, technology companies face complex challenges such as rapid technological shifts, the globalization of supply chains, and the constant pressure for innovation. This research aims to identify Critical Success Factors (CSFs) and supply chain challenges within tech firms, evaluate their importance through expert consensus, and perform a structural analysis using DEMATEL (Decision-Making Trial and Evaluation Laboratory) and ISM (Interpretive Structural Modeling). The study analyzes the causal relationships between success factors and supply chain challenges, ultimately providing a hierarchical model of influence based on these structural analyses. To achieve this, factors were first identified through a literature review and screened by experts. Subsequently, the DEMATEL technique was applied to determine cause-and-effect relationships, while the ISM method was used for structural modeling and establishing hierarchical levels. The results indicate that technology integration, digital transformation, and data-driven decision-making are recognized as the primary driving (causal) factors for supply chain success in tech companies. Furthermore, challenges such as intense competition, cybersecurity threats, and intellectual property protection were identified as fundamental factors contributing to supply chain disruptions. These findings assist supply chain managers in tech firms to enhance resilience and efficiency more effectively by gaining a deeper understanding of structural relationships and focusing on root driving factors. This research also paves the way for future studies in this field.

کلیدواژه‌ها [English]

Supply Chain Management
DEMATEL Analysis
Interpretive Structural Modeling (ISM)

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دوره 28، شماره 90 - شماره پیاپی 90
شماره پیا پی 90 بهار 1405
خرداد 1405
صفحه 87-106

فایل ها

سابقه مقاله

تاریخ دریافت: 11 آبان 1404
تاریخ بازنگری: 06 دی 1404
تاریخ پذیرش: 14 خرداد 1405
تاریخ انتشار: 25 خرداد 1405

تعداد مشاهده مقاله: 26

شناسایی و تحلیل ساختاری عوامل کلیدی موفقیت و چالش‌های زنجیره تأمین شرکت‌های ارائه‌دهنده محصولات و خدمات فناورانه

Identification and Structural Analysis of Key Success Factors and Supply Chain Challenges in Companies Providing Technology-Based Products and Services

مراجع

دوره 28، شماره 90 - شماره پیاپی 90
شماره پیا پی 90 بهار 1405
خرداد 1405
صفحه 87-106

فایل ها

سابقه مقاله

هم رسانی

ارجاع به این مقاله

آمار

شناسایی و تحلیل ساختاری عوامل کلیدی موفقیت و چالش‌های زنجیره تأمین شرکت‌های ارائه‌دهنده محصولات و خدمات فناورانه

Identification and Structural Analysis of Key Success Factors and Supply Chain Challenges in Companies Providing Technology-Based Products and Services

مراجع

دوره 28، شماره 90 - شماره پیاپی 90شماره پیا پی 90 بهار 1405خرداد 1405صفحه 87-106

فایل ها

سابقه مقاله

هم رسانی

ارجاع به این مقاله

آمار

دوره 28، شماره 90 - شماره پیاپی 90
شماره پیا پی 90 بهار 1405
خرداد 1405
صفحه 87-106