بررسی تأثیر به‌کارگیری مدیریت دانش بر مدیریت زنجیره تأمین با استفاده از کارت امتیازی متوازن (مطالعه موردی: زنجیره تأمین گندم در شرکت بازرگانی دولتی ایران)

موسوی شمس اباد, سید جلال; بهرامزاده, حسینعلی; سامانیان, مصیب

بررسی تأثیر به‌کارگیری مدیریت دانش بر مدیریت زنجیره تأمین با استفاده از کارت امتیازی متوازن (مطالعه موردی: زنجیره تأمین گندم در شرکت بازرگانی دولتی ایران)

نوع مقاله : ترویجی

نویسندگان

¹ دانشجوی دکترای مدیریت دولتی،گروه مدیریت دولتی،واحد بجنورد،دانشگاه آزاد اسلامی،بجنورد ، ایران

² استادیار،گروه مدیریت دولتی،واحد بجنورد،دانشگاه آزاد

³ استادیار،گروه مدیریت دولتی،واحد بجنورد،دانشگاه آزاد اسلامی،بجنورد،ایران

چکیده

ارزیابی مدیریت دانش در سازمان به‌عنوان عامل دستیابی به اهداف چشم‌انداز می‌باشد. در دهه اخیر اهمیت دانش در ابعاد علمی و سازمانی پررنگ شده و دانش به‌عنوان پایه اساسی رقابت مطرح است. سازمان‌های جدید مبتنی بر دانش‌اند و باید بتوانند آن را خلق و در موقع لزوم از آن بهره‌برداری کنند. این عوامل پارادیم جدیدی در عرصه مدیریت بنیان نهاده که مدیریت دانش نام دارد. هدف از این پژوهش بررسی تأثیر به‌کارگیری مدیریت دانش بر مدیریت زنجیره تأمین گندم در شرکت بازرگانی دولتی ایران با استفاده از کارت امتیازی متوازن است. نوع این پژوهش، توسعهای و کاربردی و ازنظر روش پیمایشی ارزشیابی است. جامعه آماری و حجم نمونه 86 نفر از مدیران و معاونین شرکت در سطح استان‌ها می‌باشند که همگی برای تحقیق انتخاب‌شده‌اند. آزمون فرضیهها با مدل‌سازی معادلات ساختاری (SEM) و از طریق نرم‌افزار Smart PLS انجام شد و
یافتههای تحقیق نشان داد که رابطه مثبت و معناداری بین خلق، بکارگیری و انتقال دانش بر عملکرد مالی، ذینفعان، فرآیندهای داخلی و رشد و یادگیری در زنجیره تأمین گندم وجود دارد و ابعاد مدیریت دانش کم‌ترین تأثیر را بر عملکرد مالی شرکت داشته‌اند.

کلیدواژه‌ها

DOR:20.1001.1.20089198.1399.22.69.1.4

عنوان مقاله [English]

Investigating the effect of applying knowledge management on supply chain management using a balanced scorecard (Case Study: wheat supply chain in iran state trading company)

نویسندگان [English]

Sayyed jalal mousavi shamsabad ¹
Hossein Ali Bahramzadeh ²
Mosayeb samanian ³

¹ Ph.D Candidate, Department of Public Administration , Bojnourd Branch, Islamic Azad University, Bojnourd, Iran

² Assistant Professor, Department of Public Administration , Bojnourd Branch, Islamic Azad University, Bojnourd, Iran

³ Assistant Professor, Department of Public Administration , Bojnourd Branch, Islamic Azad University, Bojnourd, Iran

چکیده [English]

Knowledge management evaluation in organizations is a pivotal pillar in achieving vision goals. In the past decade, knowledge in scientific and organizational dimensions has gained considerable attention and knowledge is currently considered as the foundational basis of competition. New organizations are based on knowledge and should be able to create it and use it when necessary. These factors have established a new paradigm in the field of management called “knowledge management”. The purpose of this study is to investigate possible effects of applying knowledge management on wheat supply chain management in Iran State Trading Company using a balanced scorecard. The present research is developmental and applies an evaluation survey model. The statistical population and sample size are 86 managers and deputies of the company at the provincial level, all of whom have been selected for research. Hypotheses were tested by structural equation modeling (SEM) through Smart PLS software and the research findings showed that in the wheat supply chain, there is a positive and significant relationship between the creation, application and transfer of knowledge with financial performance, stakeholders, internal processes and the growth of learning. Additionally, the dimensions of knowledge management had the least impact on the company's financial performance.

کلیدواژه‌ها [English]

Creating knowledge
Applying knowledge
Knowledge transfer
Knowledge management
Wheat supply chain
Balanced scorecard

مراجع

[1]Kuo, T.C. & Smith, S. (2018). A systematic review of technologies involving eco-innovation for enterprises moving towards sustainability. Journal of Cleaner Production, 192, 207–220, 11(21), 403-425.

[2]Salili, S. Hamidizadeh, M. R., Gharecheh, M., & Haji Karimi, A.(2019). Marketing Knowledge Management Functions on Empowering

Competitive Advantages. Journal of Business Administration Researches, 11(21), 403-425.

[3]Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M., (2019). Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442–450.

[4]Pham, D. D. T., Paille, P., & Halilem, N., (2019). Systematic review on environmental innovativeness: A knowledge-based resource view. Journal of Cleaner Production, 211, 1088–1099.

[5]Oliveira, J. B., Jin, M., Lima, R. S., Kobza, J. E., & Montevechi, J. A. B., (2019). The role of simulation and optimization methods in supply chain risk management: Performance and review standpoints. Simulation Modelling Practice and Theory, 92, 17–44.

[6]Tsolakis,N. K. ,Keramydas, C. A., Toka, A. K. Dimitrios A. Aidonis ,D.A., (2014). Agrifood supply chain management: A comprehensive hierarchical decision-making framework and a critical,120, 47-64

[7]Samanian, M., Saifi, N., Hosni, M. & Pazoki, A., (2017). Book of Knowledge Management Models.

Islamic Azad University Press and Publishing Organization (in cooperation with Bojnourd unit) .

[8]AlKahtani, M., Rehman, A. U., Al-Zabidi, A., & Choudhary, A. (2018). Agile Supply Chain Assessment: An Empirical Study on Concepts, Research and Issues. Arabian Journal for Science and Engineering. doi:10.1007/s13369-018-3299-7.

[9]Ghazanfari, M., Fathollah, m,. (2017). A Comprehensive Approach to Supply Chain Management. Publications of the University of Science and Technology of Iran

[10]Davenport, T., Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA

[11]Farooq, R., (2018). Developing a conceptual framework of knowledge management. International Journal of Innovation Science, https://doi.org/10.1108/IJIS-07-2018-0068.

[12]Valmohammadi, Ch., Ahmadi, M., & Ali Akbar, M., (2013). Evaluation of the Effect of Knowledge Management on Organizational Performance with Balanced Scorecard Approach. Industrial Management Journal of the Faculty of Humanities, 8(24) , 10 .

[13]Abubakar, A. M., Elrehail, H., Alatailat, M. A., & Elçi, A. (2017). Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, 4(2), 104-114.

[14]Mousavi Shams Abad, S. j., (2014), Investigating Strategic Management Challenges and Strategies in the Wheat Storage Chain. International Management Conference, (Year: 2014), 15.

[15] Ronaghi,m., Zeinodinzadeh,s.and Alambeladi,s. Identification and Ranking the Factors Affecting the Knowledge Management Implementation Using Metasynthesis Method.,2019.22(3):p.112-135

[16]Etemadi, A., Kasraei, A. (2019). The Effect of Knowledge Management on Supply Chain Performance in the Offshore Sector of Oil and Gas (Case study: Iranian Offshore Engineering and Construction Company). Journal of Strategic Management of Organizational Knowledge, 1(3), 185-205

[17]Durostkar ahmadi, N., Shafiee nikabadi, M. (2015). Provide a fuzzy intelligent model To evaluate knowledge management processes in the supply chain(case study: Iran Khodro Company). Perspective of Industrial Management, 18, 153-175.

[18]Fathian, M., Akhavan, P.Scheraghali, S, (2014). Investigating the effect of knowledge management on organizational performance using a balanced scorecard. Journal of Industrial Engineering & Management Sharif ,1(2),139-147.

[19]Talari, M. A., Mohammadi, A., (2013), The Role of Knowledge Management in the Evolution of the Supply Chain of Companies. Commercial Reviews, 11(58).

[20]Esmaeilzadeh, M., duri, M. (2014). The impact of knowledge management on supply chain performance. International Accounting and Management Conference 2014.

[21]Valmohammadi, Ch., Ahmadi, M., & Ali Akbar, M., (2013). Evaluation of the Effect of Knowledge Management on Organizational Performance with Balanced Scorecard Approach. Industrial Management Journal of the Faculty of Humanities, 8(24) , 10 .

[22]Hamidizadeh, M. R., Kheyrkhah, M. R., & Nasr Dehziri, S., (2012). The Relationship Between Marketing Knowledge Management Assets andOrganization Performance in Iran's Petrochemical Industry. Human Resource Management in The Oil Industry, 3(12), 9-24.

[23]Aghaei,M., Dehghani,M., Naderi Ziarati,R. and Toolabi ,M. The Impact of Implementation of Knowledge Management on Supply Chain Agility. IT Management Studies,2017.5(18): p.25-50

[24]Zulkarnain, M., Salim, U., Sumiati, (2018). Effect analysis of supply chain management on competitive advantage and company performance (study at new Djombang Sugar Factory). South East Asia Journal of Contemporary Business, Economics and Law, 15(5), 63-69.

[25]Rosario, M., Alfonso, A., & Miguel, C., (2017). The role of knowledge management in supply chain management: A literature review. Journal of Industrial Engineering and Man, 10(4), 711-788.

[26] María del Rosario, Alberto Alfonso, Miguel Gaston .(2017). Journal of Industrial Engineering and Management: The Role of Knowledge Management in Supply Chain Management:A Literature Review, JIEM, 2017 – 10(4): 711-788

[27]Desai, A., Rai, S. (2016). Knowledge Management for Downstream Supply Chain Management of Indian Public Sector Oil Companies. Procedia Computer Science, 79(1), 1021-1028.

[28]Lee, C.S., Wong, K.Y., (2015). Development and validation of knowledge management performance measurement constructs for small and medium enterprises. J. Knowl. Manag, 19, 711–734.

[29]Patil, S.K. and Kant, R. (2016).A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers, Expert Systems with Applications, 41, 679-693.